Effective date: May 22, 2024
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.lmnts.eu (the “Site”).
WHO WE ARE
Neopharm Bulgaria Ltd (“us”, “we”, or “our”) operates the www.lmnts.eu website (hereinafter referred to as the “Service”) and is the controller responsible for your personal data (collectively referred to as ["COMPANY"], "we", "us" or "our" in this privacy policy). Neopharm Bulgaria Ltd Unified Identification Code 130272644, having its seat and registered office in Sofia 1408, district of Triaditsa, 164 Vitosha Blvd., floor 5, apt. 6.
We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, the terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible from www.lmnts.eu.
If you would like to access, correct, amend or delete any personal information we have about you or you seek more information about our Privacy Compliance you may always use the Contact form on our website www.lmnts.eu and we will come back to you.
We are available five days per week. We are open Monday – Friday from 9 am to 6 pm GMT and on Saturday from 9 am to 4 pm GMT.
PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically collected information as “Device Information.”
DEVICE INFORMATION
We collect Device Information using the following technologies:
“Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
“Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
The purpose to collect Device information is to provide a proper loading of the Site for you, and to perform analytics on Site usage to optimize our Site.
ORDER INFORMATION
Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including:
“Order information” - your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number, shipping method, product type you ordered, quantity of the selected product/-s, e-mails regarding order and fulfilment progress, confirmation e-mails We refer to this information as “Order Information.”
The purpose is to collect and share this information with our Payment Gateways, Shipping and Fulfillment apps and partners to fulfil customer’s order.
When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.
HOW DO WE USE YOUR PERSONAL INFORMATION?
When we collect any personal information, we will process it and store it accordingly always complying with Data Protection Act 1998 or UK GDPR.
We will collect only information you have chosen and agreed to share with us to visit our Site and place an order.
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
Communicate with you;
Screen our orders for potential risk or fraud;
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Google Analytics to help us understand how our customers use the Site-you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/.
You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
BEHAVIOURAL ADVERTISING
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by:
FACEBOOK - https://www.facebook.com/settings/?tab=ads
GOOGLE - https://www.google.com/settings/ads/anonymous
BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
YOUR RIGHTS
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
TRANSFER OF DATA
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. We may transfer your personal data to service providers that carry out certain functions on our behalf. outside of Europe, including to Canada and the United States. Your consent to this Privacy Policy followed by your submission of Personal information represents your agreement to that transfer.
Neopharm Bulgaria will take all the steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organisation or a country unless there are adequate controls in place including the security of your data and other personal information.
DATA RETENTION
We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.
To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.
By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for 6 [six] years after they cease being customers for [tax] purposes.
In some circumstances you can ask us to delete your data: see below for further information.
In some circumstances we will anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.
DATA SECURITY
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
CHILDREN’S PRIVACY
The Site is not intended for individuals under the age of 18 and we do not knowingly collect data relating to children/ individuals under the age of 18. If you are a parent or guardian and you are aware that your Child has provided us with Personal Data, please contact using the Contact form on our website.
CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
DUTY TO INFORM US OF CHANGES
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us, for example a new address or email address
CONTACT DETAILS
If you have any questions about this privacy policy or about the use of your personal data or you want to exercise your privacy rights, please contact using the Contact form on our website www.lmnts.eu
